Hello, Thank you for reaching out. We understand how frustrating issues with equipment can be. Our customer service team will reach out to you in the next 2 hours or the following business day if a ticket is submitted over the weekend or if the ticket is submitted after 3:00 pm EST. Until we are able to contact you, we ask that you consult the troubleshooting section of our YouTube page and our FAQ information available under the "more" section on our website.